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SendAFrame Help & FAQs

Assembly Instructions

CustomCut© Frame assembly is Easy

A complete set of assembly hardware is shipped free with each frame.

Detailed instructions are included, but read below to see how easy it is!

Metal Frames

Download a Metal Frame Assembly Instruction Guide (.PDF)
(Right-click and choose "Save Target As...")

1. Assemble Your Metal Frame   2. Insert Your Artwork
3. Secure With Hardware   4. Display Your Framed Artwork!

Wood Frames

All wood frames with united measurements less than 54 inches are shipped assembled unless otherwise requested.
For example, the united size of an 8" x 10" frame is 8" + 10" = 18".

Download a Wood Frame Assembly Instruction Guide (.PDF)
   (Right-click and choose "Save Target As...")

1. Insert Your Artwork   2. Secure With Hardware
3. Display Your Framed Artwork!    

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Custom Mat Colors

Here's a sample board of all current mat board stock colors we are offering

(click link for pop-up window):

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Frequently asked Custom-Cut questions

With so many frame styles, how do I know which one to choose?
Knowing the environment in which the art will be displayed definitely makes a difference. For example, warm and textured woods like our Wild Oaks fit well with country decor. Want more of a contemporary style? Then you may want the bold, wide look of Techline. If you're not sure where your art will be displayed, keep it simple and let the art alone dictate the style and color.


What Mat Board colors do you offer?
Here is a pop-up window of our current "standard" (and not so standard - but popular) mat board colors:

Most colors are in-stock.  If you need to match a mat color you current have, please email us the mat color SKU # if you have one (usually on back).

Are my materials too thick for the picture frame?
For each style of frame, we provide a profile illustration with important measurements. Before ordering a frame, it is important to know the total thickness of your artwork, acrylic sheet, mat boards and mounting boards you are framing. Once you have that measurement, compare it with the "rabbet depth" displayed in the illustration. If the total thickness of your materials is less than the rabbet depth, your artwork will fit inside the frame.

Can you cut fractions?
Absolutely! All materials are cut to 1/16 of an inch.

Why should I use a mat?
Many people look at mats strictly for their aesthetic qualities, but mats do serve a purpose beyond just looking good. In fact, the primary purpose of a mat is to protect artwork by creating space between the art and the acrylic sheet or glazing for air to circulate, thus protecting the artwork from damage over time.

What else do they do? Mats add value to reproductions and suggest importance, indicating the artwork is worth that "little extra touch." Matting helps draw the viewer's eye into the picture while at the same time providing a neutral setting in which the art can be appreciated.

How do I determine my mat border size?
While there is no mathematical equation, a good rule of thumb is to provide enough border to create a smooth transition from the artwork to the frame so as not to lose the picture among the matting. Most mats range in width from 2 1/4" for smaller projects (such as an 11" x 14" image) to 5" on projects that measure about 22" x 30". Some people like to make the bottom border a bit larger, to optically-center the artwork. Like many aesthetic aspects of framing, this, too, is your preference.

How do I attach my artwork to the mat?
For valuable artwork, you should use linen tape that is a lighter weight than your picture. If the artwork is pulled from the mat, it will tear at the weakest point, the linen tape. Hinge your artwork from the top, leaving the sides and bottom free of tape.

You have so many white mats. How do I choose?
To help you select the right mat, we’ve sorted our whites into groups: bright white, cool white, soft white, warm white and ivory. These groupings are viewed easily in our "Which White Is Right?' chart.

How should I clean my acrylic glazing (plexi-glass)?
When it comes to cleaning acrylic sheets, remember one key point: acrylic is plastic, not glass. Do not use glass cleaners and paper towels or the surface will become cloudy and scratched. We recommend using our Novus Acrylic/Plexi-glass cleaner with a soft cotton cloth.

When will my order ship?
Orders containing framing materials usually ship within 10 business days.  If you need faster shipping, please come to our LIVE HELP on any page of our webstore to speak to an associate.

I’ve placed my order and now I’d like to add to it. Is that possible?
Most orders do not actually go into processing for at least 3 hours.  Although we are unable to add to an order in process, we would be glad to take a new order the same business day and adjust the shipping charges for you.  Please come to our LIVE CHAT to work with a sales person.

Where is the plexi-glas lens in my delivered order?
You will find the Plexi-glas is covered with a blue or brown film to protect it. It is often mistaken for a packing board. When the film is peeled off, a perfect lens to protect your print or artwork is revealed.

Is assembly hardware included with my order?
Yes, all hardware to assemble your frame is included. Be sure however to order any wire that you need as that is not included

Where is the hardware in my box? I can’t find it
The hardware is placed in one end of your box, wrapped in brown Kraft paper.

Where is the custom mat I ordered? I can’t find it
Mats are packed inside the frames for safe travel.

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Our Top FAQ

  1. How much is shipping?
  2. What is your Return Policy?
  3. Problems logging-in to SendAFrame
  4. Passwords
  5. Trouble Seeing Shared Online Photo Albums
  6. Pop-up Windows on SAF
  7. Cookie Problems
  8. What is a BBB rating? Why is it important?
  9. Wood vs MDF (Engineered wood)
  10. What types of woods does SendAFrame offer in frames?
  11. What is the difference between the different METAL types?
  12. What is so special about leather albums?
  13. Why buy a Brand-Name frame?
  14. Every picture I ever took is on my phone. Why SendAFrame ?
  15. What is archival storage? Should I care?
  16. Why a frame as a gift?
  17. What is a Gallery Wall? How can I make one?
  18. Do I need to use a mat in my frame?
  19. Do people still use photo albums?
  20. Some frames are described as Shadow Box. What is a shadow box?
  21. What is a FLOAT frame?
  22. Lots of different type of albums. What is the difference?
  23. What do the measurements mean when describing photo frames?
  24. Wood vs Plastic frame material
  25. Engraving takes time and cost more. Why bother?
  26. Why Archival?
  27. Are picture frames good gifts?
  28. Every photo I`ve ever taken is on my phone. Why print any?
  29. Why can`t I pop your bubble wrap packing?
  30. How many photos are best saved in a photo album?
  31. Is a picture frame a good wedding gift?
  32. What are paper photo mounts?
  33. Ready-Made vs Custom-Cut frames
  34. What size photo frame is best for gift giving?
  35. What is a Rabbet?
  36. Why no Digital Frames at SendAFrame?
  37. Its Glass - do I need to worry?
  38. How are frames measured and described?
  39. Signs of a Good E-commerce Store
  40. Sentimental Frames vs Paper Greeting Cards
  41. The longevity of the black frame
  42. How to Frame and Display a Triptych or Diptych
  43. Frame Children's Art for Mother's Day
  44. Key points for creating an impressive Wall Gallery
  45. Why does SendAFrame ship exclusively with FedEx?

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