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SendAFrame Help & FAQs

Your photos - framed

Print & Frame: Upload Your Photo to SendAFrame

It’s easy to include your photo when you order a picture frame. Upload your image, add it to your cart, and we’ll professionally print, mount, and ship your framed photo.

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How It Works

  1. Create or sign in to your free SendAFrame account.
  2. At the top of the homepage, click YOUR PHOTOS.
  3. Upload your images from computer, phone, or tablet (up to 5 files at a time).
  4. Click BEGIN UPLOAD. A SendAFrame window will pop up to show progress.
  5. When your photos appear in your account, add any photo to your cart with the frame you choose.
  6. We’ll print and mount your photo and ship your framed piece, ready to display.

Upload Tips

  • Typical upload time is about 10–20 seconds per file, depending on image size and connection speed.
  • Keep your browser tab open until the upload completes.
  • If you use a pop-up blocker, allow the uploader window to appear.

Photo Quality Guide

For crisp prints, higher-resolution images are best.

  • 4×6 in: ~1200×1800 px
  • 5×7 in: ~1500×2100 px
  • 8×10 in: ~2400×3000 px

Don’t worry if your photo differs—upload your best version and we’ll handle the rest.

Manage Your Photos

Uploaded images are stored in your account, where you can organize them into online albums for future orders.

FAQs

Do I need an account?
Yes. Uploading photos and saving albums requires a free SendAFrame account.
How many files can I upload at once?
Up to 5 files per upload batch. You can repeat the process for more photos.
How long does uploading take?
Typically 5–20 seconds per file, depending on your file size and internet speed.
What happens after I add a photo to my cart?
We professionally print and mount your image and ship it in the frame you selected.

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File types and sizes

Photo Upload Limits & Accepted File Types

You can upload images up to 2 MB per file to SendAFrame.com. We set this limit to keep uploads fast, reliable, and secure. If your artwork or photo exceeds 2 MB, we’re happy to help with a larger-file workflow.

Maximum Upload Size

  • 2 MB (megabytes) per photo file.
  • Actual transfer speed depends on your connection and file size (typical uploads complete in seconds).
  • Need to send larger art? Email our team and we’ll arrange the best way to transfer your files.

Accepted File Formats

  • JPG / JPEG (recommended for photos)
  • GIF
  • BMP
  • PCX

If your image is in another format, email us and we’ll advise on a simple conversion.

How to Reduce a Large File (Quick Tips)

  • Crop out unused areas before exporting.
  • Resize to the print size you need (see guide below) instead of keeping oversized dimensions.
  • Export as JPG with quality around 80–90% for a great balance of size and clarity.

Helpful Print Size Guide

These pixel sizes generally produce crisp prints:

  • 4×6 in: ~1200 × 1800 px
  • 5×7 in: ~1500 × 2100 px
  • 8×10 in: ~2400 × 3000 px

If your photo is different, upload your best version—we’ll handle the printing with care.

Email: webmaster@sendaframe.com LIVE CHAT — Need Help?

FAQ

What is the maximum upload size?
2 MB per photo file.
Which file types can I upload?
JPG/JPEG, GIF, BMP, and PCX.
Can I send larger files than 2 MB?
Yes. Email webmaster@sendaframe.com and we’ll arrange a suitable transfer method.

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Transferring an image from a website

Upload a Photo from a Website URL

You can transfer a digital image to SendAFrame by pasting its direct image URL. Use the “Transfer an image from a website” button in Photo Gallery / Your ALBUMS to add web images to your account for printing and framing.

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How to Get the Direct Image URL

Desktop (Chrome, Edge, Safari, Firefox)

  • Right-click the picture and choose Copy image address (or Open image in new tab, then copy the URL from the address bar).
  • The URL should usually end in .jpg, .jpeg, .gif, .bmp, or .pcx.

Mobile (iOS & Android)

  • Tap and hold the image, then choose Copy / Copy image address (options vary by browser).
  • If you see Open image in new tab, tap it and copy the URL from the address bar.

Requirements

  • Image must be publicly accessible (no logins or paywalls).
  • Accepted formats: JPG/JPEG, GIF, BMP, PCX.
  • Max file size via uploader: 2 MB per image.

Need to send a larger file or different format? Email webmaster@sendaframe.com for alternative transfer options.

Transfer the Image to Your SendAFrame Account

  1. Sign in to your free SendAFrame account.
  2. Open Photo Gallery / Your ALBUMS and click “Transfer an image from a website”.
  3. Paste the copied image URL into the prompt and click BEGIN UPLOAD.
  4. When the upload completes, the photo appears in your album. Add it to the cart with your chosen frame and we’ll professionally print & mount it.

Quick Tips

  • Transfers usually complete in seconds, depending on image size and connection speed.
  • Keep the browser tab open until you see confirmation in Your ALBUMS.
  • If a site blocks hotlinking, save the image to your device and use the standard Upload method instead.

Troubleshooting

  • URL doesn’t end with an image extension: try Open image in new tab and copy that URL.
  • Private or password-protected pages: download the file locally, then upload from your device.
  • Over 2 MB: resize/export as JPG (~80–90% quality) or email us for large-file transfer.

Copyright & Personal Use

SendAFrame honors copyright. Only transfer images you own or are authorized to use. By uploading, you confirm the image is for your personal use and does not violate any copyright laws or third-party rights.

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Our Top FAQ

  1. How much is shipping?
  2. What is your Return Policy?
  3. Problems logging-in to SendAFrame
  4. Passwords
  5. Trouble Seeing Shared Online Photo Albums
  6. Pop-up Windows on SAF
  7. Cookie Problems
  8. What is a BBB rating? Why is it important?
  9. Wood vs MDF (Engineered wood)
  11. What is the difference between the different METAL types?
  12. What is so special about leather albums?
  13. Every picture I ever took is on my phone. Why SendAFrame ?
  14. What is archival storage? Should I care?
  15. Why a frame as a gift?
  16. What is a Gallery Wall? How can I make one?
  17. Do I need to use a mat in my frame?
  18. Do people still use photo albums?
  19. Some frames are described as Shadow Box. What is a shadow box?
  20. What is a FLOAT frame?
  21. Lots of different type of albums. What is the difference?
  22. What do the measurements mean when describing photo frames?
  23. Wood vs Plastic frame material
  24. Engraving takes time and cost more. Why bother?
  25. Why Archival?
  26. Are picture frames good gifts?
  27. Every photo I`ve ever taken is on my phone. Why print any?
  28. How many photos are best saved in a photo album?
  29. Why can`t I pop your bubble wrap packing?
  30. Is a picture frame a good wedding gift?
  31. What are paper photo mounts?
  32. Ready-Made vs Custom-Cut frames
  33. What size photo frame is best for gift giving?
  34. What is a Rabbet?
  35. Why no Digital Frames at SendAFrame?
  36. Its Glass - do I need to worry?
  37. How are frames measured and described?
  38. Signs of a Good E-commerce Store
  39. Sentimental Frames vs Paper Greeting Cards
  40. The longevity of the black frame
  41. How to Frame and Display a Triptych or Diptych
  42. Frame Children's Art for Mother's Day
  43. Key points for creating an impressive Wall Gallery
  44. Why does SendAFrame ship exclusively with FedEx?

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