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SendAFrame Help & FAQs

Your photos - framed

Its easy to include your photo in a purchased frame order.

You will first upload your photo file to us - much like emailing a picture to a friend.

Your photos can be edited and organized in online albums in the account.

You do need to create a free account on SendAFrame.  Then, use the YOUR PHOTOS top of homepage link on our to browse your computer, phone or table for the pictures you want to add to SendAFrame. Click on the file (OPEN) and the file will be attached to the Upload program. Continue adding as many photos as you like (up to 5 at a time).

When you are ready to begin the transfer, click the "BEGIN UPLOAD" button.  A SendAFrame flying frame window will pop-up indicating that the transfer is proceeding.

Transfer times should be about 10-20 seconds per file - it all depends upon your image size and your speed on the internet.

Once in your account, you can ADD any photos to a CART to order with frames. We will professionally print, mount, and ship your framed photos.

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File types and sizes

The maximum size photo file you may upload to is 2 Megabytes (2 MB).  We maintain this limit only to eliminate web "mischief".  Many photographers utilize files much larger in order to capture higher resolutions.  We can handle anything you need in this area - please contact us at (if not clickable, please copy/paste into your email program)  to make arrangements.

We currently accept JPG, GIF, BMP and PCX format images.

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Transferring an image from a website

You can transfer any digital photo file to from anywhere on the world-wide-web that you have access to. Use the "Transfer an image from a website" button in our Photo Gallery/Your ALBUMS to begin.

To find the correct address of a picture on the web, "right click" on the picture you want and choose "properties". Your browser should be showing you the correct search path for the file.

You then copy and paste the corresponding address (link) into the prompt on  Click on "Begin Upload" button to begin the transfer. It will then appear in your album.  Please remember that copyright laws are strictly maintained in  Any photos you transfer must be for your personal use and not violate any copyright laws or statutes that protect the owner of the image.

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Our Top FAQ

  1. How much is shipping?
  2. What is your Return Policy?
  3. Problems logging-in to SendAFrame
  4. Passwords
  5. Trouble Seeing Shared Online Photo Albums
  6. Pop-up Windows on SAF
  7. Cookie Problems
  8. What is a BBB rating? Why is it important?
  9. Wood vs MDF (Engineered wood)
  10. What types of woods does SendAFrame offer in frames?
  11. What is the difference between the different METAL types?
  12. What is so special about leather albums?
  13. Why buy a Brand-Name frame?
  14. Every picture I ever took is on my phone. Why SendAFrame ?
  15. What is archival storage? Should I care?
  16. Why a frame as a gift?
  17. What is a Gallery Wall? How can I make one?
  18. Do I need to use a mat in my frame?
  19. Do people still use photo albums?
  20. Some frames are described as Shadow Box. What is a shadow box?
  21. What is a FLOAT frame?
  22. Lots of different type of albums. What is the difference?
  23. What do the measurements mean when describing photo frames?
  24. Wood vs Plastic frame material
  25. Engraving takes time and cost more. Why bother?
  26. Why Archival?
  27. Are picture frames good gifts?
  28. Every photo I`ve ever taken is on my phone. Why print any?
  29. Why can`t I pop your bubble wrap packing?
  30. How many photos are best saved in a photo album?
  31. Is a picture frame a good wedding gift?
  32. What are paper photo mounts?
  33. Ready-Made vs Custom-Cut frames
  34. What size photo frame is best for gift giving?
  35. What is a Rabbet?
  36. Why no Digital Frames at SendAFrame?
  37. Its Glass - do I need to worry?
  38. How are frames measured and described?
  39. Signs of a Good E-commerce Store
  40. Sentimental Frames vs Paper Greeting Cards
  41. The longevity of the black frame
  42. How to Frame and Display a Triptych or Diptych
  43. Frame Children's Art for Mother's Day
  44. Key points for creating an impressive Wall Gallery
  45. Why does SendAFrame ship exclusively with FedEx?

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