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SendAFrame Help & FAQs

We handle all your details

Holiday gift list? Customer thank-you? Employee gifts?

We know that when you want to say "thank you", "welcome to the team", or "congratulations, job well done" your gift needs to be personal. With a frame they'll see everyday, you've sent the gift that will be remembered for a lifetime.

For more assistance, please use our LIVE CHAT for immediate help from one of our employee reps. A seasoned sales professional will review your needs and and suggest dozens of possibilities.

In most cases, your picture frame or photo album gifts are in-stock and can be prepared to ship within hours.

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Multiple orders

"You paid amazing attention to my order details" is a common remark from our satisfied corporate clients. We can make you feel the same way. We want you to be thrilled with SendAFrame!

Long client list? SendAFrame is an easy and elegant solution. We will arrange large-scale orders with you so that each recipient feels special.  Each order is assigned to a service rep who is personally responsible that it is fulfilled carefully.

For fastest results, look for our LIVE HELP on any page of  A U.S. based employee in one of our ship centers will handle your chat personally.

You can fax us your gift list needs, with any details, to 201-355-1501. We'll be back to you promptly.

In many cases we can send each of your gifts in our signature pouch with our hallmark purple tie and print your message on our hand-illustrated gift card.  We can handle any type of fulfillment program including personalized framed photos, hand signed individual gift cards, specialty gift wraps, and much more!

Please note: On some items, order quantities may be restricted and special shipping and handling charges may apply.  Some oversize gifts cannot be wrapped.  We try our best to put all such restrictions in the item descriptions.

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Our Top FAQ

  1. How much is shipping?
  2. What is your Return Policy?
  3. Problems logging-in to SendAFrame
  4. Passwords
  5. Trouble Seeing Shared Online Photo Albums
  6. Pop-up Windows on SAF
  7. Cookie Problems
  8. What is a BBB rating? Why is it important?
  9. Wood vs MDF (Engineered wood)
  10. What types of woods does SendAFrame offer in frames?
  11. What is the difference between the different METAL types?
  12. What is so special about leather albums?
  13. Why buy a Brand-Name frame?
  14. Every picture I ever took is on my phone. Why SendAFrame ?
  15. What is archival storage? Should I care?
  16. Why a frame as a gift?
  17. What is a Gallery Wall? How can I make one?
  18. Do I need to use a mat in my frame?
  19. Do people still use photo albums?
  20. Some frames are described as Shadow Box. What is a shadow box?
  21. What is a FLOAT frame?
  22. Lots of different type of albums. What is the difference?
  23. What do the measurements mean when describing photo frames?
  24. Wood vs Plastic frame material
  25. Engraving takes time and cost more. Why bother?
  26. Why Archival?
  27. Are picture frames good gifts?
  28. Every photo I`ve ever taken is on my phone. Why print any?
  29. Why can`t I pop your bubble wrap packing?
  30. How many photos are best saved in a photo album?
  31. Is a picture frame a good wedding gift?
  32. What are paper photo mounts?
  33. Ready-Made vs Custom-Cut frames
  34. What size photo frame is best for gift giving?
  35. What is a Rabbet?
  36. Why no Digital Frames at SendAFrame?
  37. Its Glass - do I need to worry?
  38. How are frames measured and described?
  39. Signs of a Good E-commerce Store
  40. Sentimental Frames vs Paper Greeting Cards
  41. The longevity of the black frame
  42. How to Frame and Display a Triptych or Diptych
  43. Frame Children's Art for Mother's Day
  44. Key points for creating an impressive Wall Gallery
  45. Why does SendAFrame ship exclusively with FedEx?

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