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SendAFrame Help & FAQs

Our Commitment

Send A Frame, Inc. is committed to protecting the privacy of our customers and using information shared with us responsibly. Please read below for detailed information about our privacy policy.

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Credit Card Security

SendAFrame is completely committed to creating a totally secure purchasing environment for your shopping.

All information is encrypted and protected by the most advanced features obtainable.

And unlike most online stores, we DO NOT STORE any credit card information at all.

Therefore, we ask for your understanding when our webstore requests your credit card information to be re-entered upon subsequent visits.

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SendAFrame Security Certifications

SendAFrame is dedicated to being a 100% secure shopping environment for its valued customers. In addition to our above stated privacy policy and our commitment to not storing sensitive credit card data, we have gone through rigorous certification programs to help ensure our reliability as an online merchant.

Listed below are links to the programs in which we participate:



American Express


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You are probably reading this because you have had problems viewing pictures on We believe this is because you do not have "Cookies Enabled" as a preference of your web browsing.

Cookies are little pieces of computer code that we (and most internet sites) transfer to your computer's hard drive through your Web browser. They make it possible for us to recognize your browser when you re-visit. By doing this, we can personalize your return visits and save you time during checkout. In order to enjoy the benefits of being a registered user, your browser must be set to accept cookies. Usually this is your default setting, but not necessarily.

To see or change how cookies are handled on your browser, go into the settings usually titled "Preferences" and look for the "Cookies" settings. There you will need to "enable" cookies.

NOTE: Hotbar and Yahoo Companion (or YComp) are among the add-ons known to interfere with "cookies". Other programs that may cause problems include so-called security packages and settings that promise to erase all traces of every Web site you visit from your desktop. We strongly recommend that you avoid all such software and settings. They interfere with legitimate "cookie" functions such as those needed to visit this site. Additionally, these add-ons can function as "spyware" - silently gathering and sending information about you to various marketing companies. Often these add-ons can be UNINSTALLED via your CONTROL PANEL functions.

Many customers have told us that enabling cookies cleared-up lots of problems they have encountered while browsing the internet - but didn't know how to correct the problems!

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Your agreement

By using our Web site or purchasing a product from us, you agree to the collection and use of information as set forth in this privacy policy.

We may from time to time update this policy.

We will communicate any changes to our policy directly to you as well as post the changes on this page so that you are always aware of what information we collect and how we use it.

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Choice / OptOut

We are users of the internet too and hate to be "bugged" by unwanted emails.  Our 29 year reputation is very important to us and we aren't interested in being thought of as a "spammer" in any way, shape, or form.

If you didn't give us your address, we probably got it from an "enthusiastic" customer (we really are good!) or from a misspelled entry by a visitor. Or perhaps you enjoy being a customer but just don't want any emails that aren't related to orders placed.

Regardless, if you do not wish to receive announcements or special offers from us, please either

1) Indicate "no marketing" on your order form when ordering

2) Change your preferences in the YOUR ACCOUNT settings.

3) Go to to unsubscribe from receiving email communications regarding news, exclusive offers or reminders.

Your wishes will be respected - no exceptions!

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Contacting SendAFrame

If you have any questions about this privacy statement, the practices of this site, or your dealings with this site, please contact:

Send A Frame, Inc.
Customer Service
800 Central Blvd - Building B
Carlstadt, NJ  07072

Or, use our LIVE HELP chat from any page at during normal business hours.  A US employee from one of our centers will be happy to assist you.

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How we use information

Our site uses an order and registration form so that you can request information, products and services.

Contact information (email address, telephone number, address, etc.) from the order form is used to send your orders and information about our company to you. Your contact information is also used to contact you when necessary.  Financial information (credit card numbers, credit card expiration dates, billing address, etc.) that is collected is used to bill you for products and services.  Uploaded content (digital images, text) is exclusively for YOUR creation of YOUR personal gifts.  Your associate information (address books, reminders, view privilege requests) are for your assistance in using our website and its services.

You may, from time to time, receive information from us about new features, new services and special offers we think you'll find valuable.

We never sell or give out email addresses to anyone.

You may opt out of receiving future mailings from SendAFrame by following the procedure outlined in the Choice/OptOut section below or

Uncheck the Marketing permission box

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Gift recipients

We also collect contact information for gift recipients in order to ensure correct gift delivery.

We do not sell or rent any contact information for gift recipients, but they may, from time to time, receive offers from us about new features, new services and special offers we think they will find valuable. We always allow gift recipients to opt out of receiving future mailings.

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Our Top FAQ

  1. How much is shipping?
  2. What is your Return Policy?
  3. Catalog request
  4. Passwords
  5. Cookie Problems
  6. Trouble Seeing Shared Online Photo Albums
  7. Pop-up Windows on SAF
  8. Problems logging in to SendAFrame

Can't find the answer to your question here?
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