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SendAFrame Help & FAQs

Our Commitment

Send A Frame, Inc. is committed to protecting the privacy of our customers and using information shared with us responsibly. Please read below for detailed information about our privacy policy.

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Credit Card Security

SendAFrame has worked hard to create a totally secure purchasing environment for your shopping.

All information is encrypted and protected by the most advanced features obtainable.

Unlike most online stores, we DO NOT STORE any credit card information.  If you order from us 10 times a day, you will have to enter your information 10 times.

We therefore ask for your understanding when our webstore requests your credit card information to be re-entered upon subsequent visits.

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SendAFrame Security Certifications

SendAFrame is dedicated to being a 100% secure shopping environment for its valued customers. In addition to our above stated privacy policy and our commitment to not storing sensitive credit card data, we have gone through rigorous certification programs to help ensure our reliability as an online merchant.

Listed below are the programs in which we participate:

American Express


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You are probably reading this because you have had problems viewing pictures on We believe this is because you do not have "Cookies Enabled" as a preference of your web browsing.

Cookies are little pieces of computer code that we (and most internet sites) transfer to your computer's hard drive through your Web browser. They make it possible for us to recognize your browser when you re-visit. By doing this, we can personalize your return visits and save you time during checkout. In order to enjoy the benefits of being a registered user, your browser must be set to accept cookies. Usually this is your default setting, but not necessarily.

To see or change how cookies are handled on your browser, go into the settings usually titled "Preferences" and look for the "Cookies" settings. There you will need to "enable" cookies.

NOTE: Hotbar and Yahoo Companion (or YComp) are among the add-ons known to interfere with "cookies". Other programs that may cause problems include so-called security packages and settings that promise to erase all traces of every Web site you visit from your desktop. We strongly recommend that you avoid all such software and settings. They interfere with legitimate "cookie" functions such as those needed to visit this site. Additionally, these add-ons can function as "spyware" - silently gathering and sending information about you to various marketing companies. Often these add-ons can be UNINSTALLED via your CONTROL PANEL functions.

Many customers have told us that enabling cookies cleared-up lots of problems they have encountered while browsing the internet - but didn't know how to correct the problems!

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Your agreement

By using our Web site or purchasing a product from us, you agree to the collection and use of information as set forth in this privacy policy.

We may from time to time update this policy.

We will communicate any changes to our policy directly to you as well as post the changes on this page so that you are always aware of what information we collect and how we use it.

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Choice / OptOut

We are users of the internet too and hate unwanted emails.  Our 42 year reputation is very important to us and we aren't interested in being thought of as a "spammer" in any way, shape, or form.

If you didn't give us your address, we probably got it from an enthusiastic customer who wanted to share.  Or, perhaps a misspelled entry by a visitor.

There is also the situation where you enjoy being a customer but just don't want any emails that aren't related to orders placed.

If you do not wish to receive announcements or special offers from us, please either

1) Indicate "no marketing" on your order form when ordering

2) Change your preferences in the YOUR ACCOUNT settings.

3) Go to to unsubscribe from receiving email communications.

Your wishes will be respected - no exception.

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Contacting SendAFrame

If you have any questions about this privacy statement, the practices of this site, or your dealings with this site, please contact:

Send A Frame, Inc.
Customer Service
800 Central Blvd - Building B
Carlstadt, NJ  07072

Or, use our LIVE HELP chat from any page at during normal business hours.  A US employee from one of our centers will be happy to assist you.

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How we use information

Our site uses an order and registration form so that you can request information, products and services.

Contact information (email address, telephone number, address, etc.) from the order form is used to send your orders and information about our company to you. Your contact information is also used to contact you when necessary.  Financial information (credit card numbers, credit card expiration dates, billing address, etc.) that is collected is used to bill you for products and services.  Uploaded content (digital images, text) is exclusively for YOUR creation of YOUR personal gifts.  Your associate information (address books, reminders, view privilege requests) are for your assistance in using our website and its services.

You may, from time to time, receive information from us about new features, new services and special offers we think you'll find valuable.

We never sell or give out email addresses to anyone.

You may opt out of receiving future mailings from SendAFrame by following the procedure outlined in the Choice/OptOut section below or

Uncheck the Marketing permission box

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The purpose of this Privacy Policy is to inform you what information we collect from you, how we use your information and the choices that you have regarding our use of your information. This Privacy Policy applies to information we collect about you through our website and mobile applications, and anywhere else we interact with you. By using any of our web sites, mobile applications, or sharing your information with us, you are accepting and consenting to the practices described in this Privacy Policy.

SendAFrame, Inc. supports and adheres to the guidelines and practices adopted by the Direct Marketing Association's Privacy Promise to American Consumers. We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale, or exchange with other marketers; (2) honor customers' requests not to share their contact information with other marketers; and (3) honor customers' requests not to receive mail, telephone, or other solicitations from SendAFrame.

Collecting Information About You

Categories and Types of Personal Information We Collect

We collect the following categories and types of personal information as we work with you (not all information at all times!):

·        Contact Information: your first and last name, postal address, email address, and phone number;

·        Other identifying information: IP address, social media user names, passwords and other security information for authentication and access;

·        Financial Information: credit card, debit card and bank account information;

·        Geolocation data;

·        Internet or other electronic activity: your browsing and click history, including information about how you navigate within our services and which elements of our services you use the most;

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Gift recipients

We also collect contact information for gift recipients in order to ensure correct gift delivery.

We do not sell or rent any contact information for gift recipients, but they may, from time to time, receive offers from us about new features, new services and special offers we think they will find valuable. We always allow gift recipients to opt out of receiving future mailings.

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Our Top FAQ

  1. How much is shipping?
  2. What is your Return Policy?
  3. Problems logging-in to SendAFrame
  4. Passwords
  5. Trouble Seeing Shared Online Photo Albums
  6. Pop-up Windows on SAF
  7. Cookie Problems
  8. What is a BBB rating? Why is it important?
  9. Wood vs MDF (Engineered wood)
  10. What types of woods does SendAFrame offer in frames?
  11. What is the difference between the different METAL types?
  12. What is so special about leather albums?
  13. Why buy a Brand-Name frame?
  14. Every picture I ever took is on my phone. Why SendAFrame ?
  15. What is archival storage? Should I care?
  16. Why a frame as a gift?
  17. What is a Gallery Wall? How can I make one?
  18. Do I need to use a mat in my frame?
  19. Do people still use photo albums?
  20. Some frames are described as Shadow Box. What is a shadow box?
  21. What is a FLOAT frame?
  22. Lots of different type of albums. What is the difference?
  23. What do the measurements mean when describing photo frames?
  24. Wood vs Plastic frame material
  25. Engraving takes time and cost more. Why bother?
  26. Why Archival?
  27. Are picture frames good gifts?
  28. Every photo I`ve ever taken is on my phone. Why print any?
  29. Why can`t I pop your bubble wrap packing?
  30. How many photos are best saved in a photo album?
  31. Is a picture frame a good wedding gift?
  32. What are paper photo mounts?
  33. Ready-Made vs Custom-Cut frames
  34. What size photo frame is best for gift giving?
  35. What is a Rabbet?
  36. Why no Digital Frames at SendAFrame?
  37. Its Glass - do I need to worry?
  38. How are frames measured and described?
  39. Signs of a Good E-commerce Store
  40. Sentimental Frames vs Paper Greeting Cards
  41. The longevity of the black frame
  42. How to Frame and Display a Triptych or Diptych
  43. Frame Children's Art for Mother's Day
  44. Key points for creating an impressive Wall Gallery
  45. Why does SendAFrame ship exclusively with FedEx?

Can't find the answer to your question here?
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