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SendAFrame Help & FAQs

We are serious about our business

Why Choose SendAFrame for Framing and Personalized Gifts?
We understand that you have many choices on the amazing internet. Here's what makes us stand out:

Everyday Low Prices: We offer competitive prices on over 15,000 items, and we won't be undersold! See it for less elsewhere? Just let us know – we're committed to getting you the best value.
First-Quality Merchandise: You won't find any seconds here! We only sell premium, high-quality items. In the rare instance that an item arrives with a defect, we'll send you a prepaid return label for a prompt exchange.
Knowledgeable, Friendly Service: Our friendly and experienced staff is here to help you find the perfect gift and answer any questions you may have. We're real people, sitting at their workdesks in our 3 U.S. locations, who care about providing you with the best possible service
Trusted Stability: SendAFrame is a 43 year old well-established family business with a our main physical location in Rockleigh, NJ. We're not a home-based business or a mailbox operation – you can count on us to be here today and tomorrow.

Flexibility and Speed: Need a large order fulfilled quickly? No problem! We have the buying power and efficient operations to handle large orders with tight deadlines, whether you need 5,000 frames or 500 engraved corporate gifts.

SendAFrame is your one-stop shop for all your framing and personalized gift needs. Browse our extensive selection, experience our exceptional service, and find the perfect gift at a great price!

  • In-stock, in your quantity
  • Hand-packed with our proprietary gorilla-pak solution
  • Free FedEx shipping option year-round
  • Authorized retailer of over 80 world famous brands
  • A+ Rating with the National Better Business Bureau
  • 5-STAR rated by FedEx 15 years in a row for packing and arrival excellence
  • Climate controlled warehouses to insure your item freshness and quality
  • On-time delivery guarantee
  • 30 day return privileges, from delivery date (extended to January 30th during the 11/26-12/25 holiday season)

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Our Top FAQ

  1. How much is shipping?
  2. What is your Return Policy?
  3. Problems logging-in to SendAFrame
  4. Passwords
  5. Trouble Seeing Shared Online Photo Albums
  6. Pop-up Windows on SAF
  7. Cookie Problems
  8. What is a BBB rating? Why is it important?
  9. Wood vs MDF (Engineered wood)
  10. What types of woods does SendAFrame offer in frames?
  11. What is the difference between the different METAL types?
  12. What is so special about leather albums?
  13. Why buy a Brand-Name frame?
  14. Every picture I ever took is on my phone. Why SendAFrame ?
  15. What is archival storage? Should I care?
  16. Why a frame as a gift?
  17. What is a Gallery Wall? How can I make one?
  18. Do I need to use a mat in my frame?
  19. Do people still use photo albums?
  20. Some frames are described as Shadow Box. What is a shadow box?
  21. What is a FLOAT frame?
  22. Lots of different type of albums. What is the difference?
  23. What do the measurements mean when describing photo frames?
  24. Wood vs Plastic frame material
  25. Engraving takes time and cost more. Why bother?
  26. Why Archival?
  27. Are picture frames good gifts?
  28. Every photo I`ve ever taken is on my phone. Why print any?
  29. Why can`t I pop your bubble wrap packing?
  30. How many photos are best saved in a photo album?
  31. Is a picture frame a good wedding gift?
  32. What are paper photo mounts?
  33. Ready-Made vs Custom-Cut frames
  34. What size photo frame is best for gift giving?
  35. What is a Rabbet?
  36. Why no Digital Frames at SendAFrame?
  37. Its Glass - do I need to worry?
  38. How are frames measured and described?
  39. Signs of a Good E-commerce Store
  40. Sentimental Frames vs Paper Greeting Cards
  41. The longevity of the black frame
  42. How to Frame and Display a Triptych or Diptych
  43. Frame Children's Art for Mother's Day
  44. Key points for creating an impressive Wall Gallery
  45. Why does SendAFrame ship exclusively with FedEx?

Can't find the answer to your question here?
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