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SendAFrame Help & FAQs

How much is shipping?

Want a shipping service not offered?
Check with a rep in
our LIVE HELP .
They will get discounted pricing from our traffic dept and revise your cart for checkout.

Shipping costs (per destination) and arrival times are:

SuperSaver: Per delivery address, flat $10.95, no matter how many items are in the shipment.
Free for orders over $99

Delivery is 3-5 business days from ship date, excluding holidays (often arrives in 4 or less). Discounted from $12.50-$18.10.

Important: This is not a guaranteed delivery date option. At the discretion of the carrier, delivery may extend up to 8 business days for rural areas or outside the US 48 States. SendAFrame will make every effort to advise of upcoming conditions.

Extra-large/oversized items may have a nominal ground surcharge added to cover FedEx additional fees. These items are noted. Please contact Customer Service if you need faster shipping of oversized items.  We will add the discounted surcharge to your cart.  Your cart will always reflect a substantially discounted rate from the rates FedEx offers to the public.


FedEx 3-day: Three business days (or less) by 16:30 (19:00 in some areas), guaranteed, usually by air, when ordered before 4pm CST, excluding holidays. $12.95 1st item/set (discounted from $18.50-$28); $5 each additional item/set.


FedEx 2-day: Two business days (or less) by 16:30 (19:00 in some areas), guaranteed, usually by air, when ordered before 4pm CST, excluding holidays. $16.95 1st item/set (discounted from $34.45-$39.75); $9.50 each additional item/set.


FedEx Next Business Day: Next business day (but not Saturday) by 16:30 (19:00 in some areas), guaranteed, usually by air, when ordered before 4pm CST, excluding holidays. $49.95 1st item/set (discounted from $52.50-$75.00); $18.50 each additional item/set.


FedEx Next Business Day AM Priority: Next business morning (but not Saturday), usually by 10:30, when ordered before 4pm CST, excluding holidays. (not available to all locations) $74.95 1st item (discounted from $80.00 - $95.00); $18.00 each additional item. This is a very expensive routing method. Although not more difficult for us, the cost is the FedEx charge to have a special courier make the run to your location. Please reserve this method for "need to have" situations only.


Saturday delivery: If you are ordering on a Friday and would like Saturday delivery, this is an available option to many US cities. It is pricey (think: "courier going to your house" !) - and we only pass along the surcharge to your order. Please choose Saturday delivery only if it is Friday and you are needing next day delivery. We will confirm shipping by 7pm on Friday via email.


Please note: SendAFrame never charges for handling. Super handling of your important purchase is why you continue to have confidence in us. We believe the freight charges are as close (or below) and fair to our cost as we can approximate in our automated shopping cart. If you believe otherwise, please note this in the SPECIAL INSTRUCTIONS upon checkout and we will re-examine your charge against the actual expense. Or - better - ask an employee in our LIVE CHAT to check with our shipping department.

If you have your own FedEx account #, we will be pleased to use it for your shipment and have FedEX direct-bill you. Indicate this when you choose a shipping choice. You then won't have any shipping charge from SendAFrame. Your charge will be billed by FedEx directly and you pay them directly.


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What is your Return Policy?

We have a simple "you can return any stock, off the shelf items, for any reason, within 30 days of delivery for a full merchandise value refund" policy.

There are just a few exclusions, such as personalized  merchandise and special order items.

Our full return policy is in our HELP section (Link on Top of Homepage)

click: http://www.sendaframe.com/new_help/index.shtml?a=get_section&as=11#15

Is there something in particular you want to know about?

Contact our Customer Service with any of the LIVE HELP links on every store page.


 


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Guest Accounts

Guest accounts are everywhere - we personally use them too sometimes when we don't know the website's integrity.

So why doesn't SendAFrame have a guest account process?
The answer is that our cart process includes a lot of "behind the scene smarts" for our many customers who want to:

  • store photos to use in orders
  • customize frames in any size
  • engrave and add personalizing detail
  • matching items to other items in a "family"
  • keep a history of orders - especially helpful for identifying items to match again
  • store the cart detail

You can shop completely anonymously.  But when you want to add something to a cart, our website thinks you may want to some of these tools.  So .... it asks you to "make an account".

We absolutely understand that some customers (like you - if you are reading this) don't want or care about these services.

How to shop totally without ID details
To shop with a cart before deciding if you want to actually buy anything, enter the following when asked:

  • email= "yourname@sendaframe.com" (ex: Bill@sendaframe.com. This doesn't really exist - its just a place holder)
  • password= "hello123" or whatever you want
  • name = "your name" 'Bill' in this case.  We do have a lot of Bills trying us out ;)

If later you actually want to submit an order, you will be asked for all the normal info on checkout.  You can leave this fake info or update - totally up to you. Our checkout will ask you who is paying, where to ship, etc. like any guest account does.

Upon checkout, your real email address can go into the item record if you want- so you can always come back and see all your work. No one will contact you about anything except the details of your order.


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Problems logging-in to SendAFrame

You may have forgotten your password.  Or (very common), when you registered you used a different email - misspelled it.

Use the forgot your password?  Click Here link to have your password sent to you.

Your Email not found?  Other problem?  Please visit our LIVE HELP center from any page on our webstore. Here's a LIVE CHAT LINKOr, look for LIVE CHAT links on every page of www.SendAFrame.com. Staffed by US employee representatives only, our customer service department is available for your questions during all business hours - and then some!


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Passwords

SendAFrame passwords must be at least 4 characters and at most 16 characters.

It is recommended that you randomly insert a number to ensure that others cannot guess your password.

Also, try to avoid common words or words associated to you like a repeat of your name or your birthday.

Forget your password?  Click the LOGIN button and have it emailed to you.

Worried about password usage?  Please don't worry on SendAFrame.  We don't store ANY credit card information anywhere on our computers.


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Trouble Seeing Shared Online Photo Albums

The most common reason users can't see friends' albums is that the friend didn't share the album with them, but might have thought so.

Owners of online albums must use the SHARE ALBUM tool to insert the email addresses of people they would like to have see their photos. An invitation is created and sent - giving that person access.

A 2nd cause of problems is that the owner entered an incorrectly spelled email address for their friend. Check to see that email addresses are spelled correctly.

You can also see albums that have been shared with you through your own account: 

  • Log-in to www.SendAFrame.com (become a member if you aren't already - its free and no risk)
  • goto PHOTO STUDIO ALBUMS / FRIENDS' ALBUMS

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Pop-up Windows on SAF

In order to use SendAFrame, any pop-up window blocking software or options in your browser should be disabled while shopping. Without pop-up windows, many of the features will not work well and can lead to a confusing shopping experience.

Not to worry, we do not sell pop-up ad space to anyone. All pop-up windows on SendAFrame are strictly used for the purpose of adding features and ease to your experience.

Who this might apply to:

  • users of AOL 10.0
  • users of Apple`s Safari browser
  • users of any pop-up blocking software

Google has step-by-step instructions to permit pop-ups on individual sites.  Here's their link: Permitting pop-ups


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Cookie Problems

You are probably reading this because you have had problems viewing pictures or logging into SendAFrame.com. We believe this is because you do not have "Cookies Enabled" as a preference of your web browser.

Cookies are little pieces of computer code that make it possible for us to recognize your browser when you re-visit.  Its the hello >>your name<< at the top of the page when you come again. By doing this, we can personalize your return visits and save you time during checkout. In order to enjoy the benefits of being a registered user, your browser must be set to accept cookies. Usually this is your default setting, but not necessarily.

To see or change how cookies are handled on your browser, go into the settings usually titled "Preferences" and look for the "Cookies" settings. There you will need to "enable" cookies.

Many SendAFrame.com customers have told us that enabling cookies cleared-up lots of problems they have encountered while browsing the internet - but didn't know how to correct the problems.


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Our Top FAQ

  1. How much is shipping?
  2. What is your Return Policy?
  3. Guest Accounts
  4. Problems logging-in to SendAFrame
  5. Passwords
  6. Trouble Seeing Shared Online Photo Albums
  7. Pop-up Windows on SAF
  8. Cookie Problems

Can't find the answer to your question here?
Email Us