SendAFrame Help & FAQs
SendAFrame offers hand engraving services on select fine silver, silver plate and metallic pieces. Only pieces marked with PERSONALIZE THIS ITEM can be worked on. Simple lettering is done machine-assisted while longer text and logo work is created by hand. All engraving is done by artisans with a great deal of experience in producing beautiful work. Please permit them to choose size and position of your engraving if they strongly feel it will be aesthetically better. We may attempt to contact you if we can not accommodate your requests. However, in all instances, our art department will have the final determination of font size, position and type of engraving at their discretion.
Our website will calculate the cost of your engraved text. Place your selected piece(s) into an online shopping cart and click "Personalize this item" under the item
description.
Our average expected engraving time is 4 business days for engraved pieces to be
shipped. We often do better, but please check the actual PERSONALIZING WORKSHEET and your cart for exact times during holiday periods.
Engraving is available at $16.00 for the first 18 letters and
40¢ for each additional letter. There is a surcharge for more than 1 ZONE selected for a piece. We will engrave in your choice of 1 of 11 elegant text fonts. Only those that are in the drop-down selection list are available for your piece. Others that are shown in online images are for other materials.
Multiples of the same item: Each additional item of the same style and same lettering will receive a 30% savings. For multiples of the same piece, please allow an additional business day of order preparation for each 24 pieces ordered.
Thousands of corporations and gift-givers have enjoyed our custom engraving services. Our superior quality and cost-conscious department strives to exceed your expectations. Please permit us to quote on your project. Email us describing your project specifics. We can usually be back to you within 1 hour with further information.
Engraving work will be done in the available space of the piece, between 55%-80% of that area. We will always maintain a border at top/bottom of the engraving work, though in some cases this will be small if the piece itself is small. If you have specific needs for smaller or larger work, please include this request in the SPECIAL INSTRUCTIONS space provided. This will be a request only all orders are fulfilled at the final discretion of our engraving department.
Sorry, due to the nature of personalized items, engraved pieces are not returnable for refund. Errors in spelling or placement we have made will cheerfully be replaced with similar piece(s) upon submission of evidence as quickly as possible, using the same shipping method as the original order. Please inspect your engraved order upon receipt and contact our Customer Service department immediately. Best to use the LIVE HELP area on any page of our webstore for further instructions.
Please note: our work really is hand engraving. Tiny differences in engraved letter appearance and height/size may be apparent to the eye from piece to piece. It has been our policy for over 26 years to make our absolute best effort to have all pieces uniform and in proportion to the piece. However, we are careful to remind you again that engraved pieces are absolutely not returnable for credit or exchange of any kind. Submission of your order with credit card data, in our secure cart, is your agreement of understanding of this firm policy. Although this means a bit less "first time customer" sales for us, we urge you: Do Not checkout a cart unless you are comfortable with the requirements and restrictions (above) of your engraving order. Thank you for your understanding.
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For many of our paper and wood items, SendAFrame offers a state-of-the-art photo etching and laser engraving facility. Here we can produce your text in a multitude of fonts and incorporate your artwork and logos onto pieces to make outstanding personal gifts and premium incentives and awards.
The link: Personalization Options on a piece detail page indicates that the piece is available for personalizing.
Once an item is placed in a shopping cart, an orange button to PERSONALIZE will be shown. Click this PERSONALIZE button to enter the order form where options for personalizing will be shown in detail.
Expect a few extra work days for laser engraved pieces to be shipped. Your shopping cart will indicate the actual timing at that time of year. However, depending upon how early in the day we receive the order, many are done and shipped same day.
Please indicate your preference for font style and locations and we will try to accommodate your request. We do not provide proofs of the work prior to production. In all cases, our art department maintains final say on all laser engraving work performed and delivered as they know the textures of the materials and suitable arrangements for the piece appearance.
The cost for laser engraving is $12.00 for the first "zone" area; $5.00 for each additional zone; $6.00 for added graphics or logos. We offer a 30% discount after the first piece for multiple pieces of the same item being done with the same engraving.
The process of laser and photo engraving is a permanent personalizing process. The piece will show the underlying color of the material, often not the same as the surface stain or treatment. The color appearance may differ from piece to piece, occasionally the same as the surface color depending upon the depth of engraving. All will be exactly the same font, size, and personalized message. All items offered for laser etching have been tested and we believe offer an outstanding look and personalized quality.
Due to the nature of personalized items, laser engraved pieces are not returnable for refund, credit or exchange. Please check your order request carefully and describe any special instructions in detail. We will make every effort to accommodate you, but in no instance are we responsible for addressing the notes you provide exactly. Damaged, defective or spelling errors pieces that are our mistake will cheerfully be replaced with similar piece(s).
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For many of our leathers and cloth items with flat surfaces, we offer hand "heat embossing" with metallic leaf foil. This is an elegant, permanent method of printing set type directly onto these materials using extreme heat and pressure (think personalized monogramming on fine leather bags and attaches).
The link: Personalization Options on a piece detail page indicates that the piece is available for personalizing.
Once placed in a shopping cart, you will see an orange button link to our embossing worksheet. There the options for personalizing will be shown in detail.
Expect a few extra work days for embossed pieces to be shipped. Your shopping cart will indicate the actual timing at that time of year. However, depending upon how early in the day we receive the order, many are done and shipped same day.
We emboss text and artwork in 18kt gold, sterling silver-leaf (our stock colors) and imprint only (also called blind embossing, this is often the process designers use for their tradenames and logos on leather pieces). Other colors may also be available - as indicated. Please indicate your preference and we will try to accommodate your request. Or our graphic artists will select appropriately for your piece. We do not provide proofs of the work prior to production. In either case, our art department maintains final say on all embossing performed and delivered as they know the textures of the materials and suitable colors for the piece appearance.The cost for heat embossing is $10.00 for the first
12 characters and 40¢ for each additional character. We offer a 30% discount after the first piece. There is a 25% surcharge for more than 1 line ordered.
There are never any "set-up" or handling fees.
Block and script lettering are available.
Click here to view embossing fonts. 2 font sizes are available:18pt. (¼") and 24pt. (approximately 3/8"). Our Personalizing and Art Departments will always select the appropriate size for your piece(s). Note that this is personal, classic embossing with set type - it is not large-size printing like silk screening. Please plan your embossed order carefully.
Important Note: We will attempt to accommodate all special embossing requests. However, we do embossing work of the personal, "monogram"
type (3-12 letters or numbers). Phrases and long company names may be difficult to produce on many surfaces - especially leather and cotton cloth because they are natural materials. Lines longer than 12 characters may have up to 1/8" sloping when aligned to a point on the piece. If this is a critical piece, please consider selecting a piece where we do laser engraving.
Logos and pictures, especially those with large amounts of dark areas, will often not reproduce as completely solid color areas on genuine leather (as is achieved by silk screening - a completely different process than SendAFrame's hand embossing). Please keep your requests to needed text only.
Although we make every possible effort for perfection, we cannot be responsible for text or pictures where tiny portions of foil color do not "take" to the natural texture of the materials.
Please note that embossed leathers and cloth may have a bit of bleeding that is self-correcting with usage. The bit of metallic ink that may surround the imprint comes off as it is handled, but not the imprinted portion that is permanent.
You can accelerate the process with a soft rubber eraser or your finger over the material.
The process of hot-foil embossing is a permanent personalizing process; however it can be scratched and scrapped off and therefore needs some basic care as any fine leather or fabric would require.
Sorry, due to the nature of personalized items, embossed pieces are not returnable for refund, credit or exchange. Please check your order request carefully
and describe any special instructions in detail. We will make every effort to accommodate you. Damaged or spelling errors that are our mistake will cheerfully be replaced with similar piece(s).
All orders are done against submitted orders - no changes will be accepted unless specifically confirmed in writing only. Again - please check your order carefully before authorizing and submitting.
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We can do beautiful custom embossed work on our leather, cloth and paper frames and albums. There is a one-time charge of $69.95 to make the die from your art.
The size limit to die size is approximately 3" in one direction and 1.25" in the other. So, for example, if you have a square logo to be produced, the largest size can be 1.25" x 1.25".
To have us emboss your order with a custom art or logo:
- Select the item(s) that you want to have personalized and place into an online shopping cart
- Click the orange "Personalize this item" link on the item listing in the cart
- Complete the Personalizing Worksheet form as requested
- Be sure to select the option for "Custom Graphic" and upload your artwork image
- Unfortunately, proofs prior to embossing are not available
- Due to the nature of personalizing, any orders placed and subsequently cancelled after 24 hours will be subject to a minimum 25% "kill" fee plus any costs of proofs. Thank you for your understanding
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SendAFrame can etch on
most of our crystal and glass frames. Only pieces marked as
engraveable can be personalized. Simple lettering is
done machine-assisted while longer text and logo work is
created by hand. All engraving is done by artisans with
great experience and a history of beautiful work.
The charge for the first 16 characters is $25.00; additional characters are 85¢ each. Each additional item of the
same style and same etching will receive a 30% savings.
Our work-lead time is currently 5 business days for glass & crystal etched pieces to be
shipped.
Our website will calculate your the cost of your engraved
text. Please place your selected items into your
shopping cart and click on "Engrave this frame"
under the item description.
Thousands of corporations and gift givers have enjoyed our
custom engraving services. Our superior quality
and cost-conscious department strives to exceed your
expectations. Please permit us to quote on your
project.
Email us describing your project specifics. We can
usually be back to you within 1 hour with further
information.
Please
email our service
department for information more specific to your needs.
As this is handwork, anything is possible. Be sure to
include the item # of the piece you are interested in having
engraved, what you would like done (logo, initials, sayings,
etc.), and the quantity you desire.
If it is logo type work you require, we will need the
artwork to be supplied digitally as an .eps or .jpg type
file (preferred).
We can usually respond to you with a complete quote in 1
hour or less.
Sorry, due to the nature of personalized items, etched crystal pieces are not returnable for refund, credit or exchange. Please check your order request carefully and describe any special instructions in detail. We will make every effort to accommodate you. Damaged or spelling error pieces will cheerfully be replaced with similar piece(s) upon return
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SendAFrame now offers personalized metal plates. These plates are wonderful for frames and albums that otherwise could not be personalized.
2 types are available: either Permanent stick-on or brass nail attaching.
All engraving is done by engravers artisans with a great deal of experience in producing beautiful work.
Place your selected piece(s) into an online shopping cart and click "Personalize this item" under the item description.
Our average expected engraving time is 2 business days for the plates to be engraved. We often do better, but please check the actual PERSONALIZING WORKSHEET and your cart for exact times - especially during holiday periods.
The cost of the engraving is included in the metal plate cost. We will engrave in your choice of 1 of 13 elegant text fonts. Only those that are in the drop-down selection list are available for your piece. Others that may be shown in web-store pictures are for other materials.
Sorry, due to the nature of personalized items, engraved pieces are not returnable for refund nor credit. Damages or errors will cheerfully be replaced with similar piece(s). Please contact us for directions on making a claim.
It has been our policy for over 25 years to make our absolute best effort to have all pieces uniform and in proportion to the piece. However, we are careful to remind you that engraved pieces are not returnable for credit or exchange of any kind. Submission of your order with credit card data, in our secure cart, is your agreement of understanding of this firm policy. We urge you: Do Not checkout a cart unless you are comfortable with the requirements of your order. Thank you for your understanding.
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We're sorry but due to the nature of personalized items, pieces customized to order are not returnable for refund, credit or exchange.
Please check your order carefully before submitting, especially the way you want the piece held and the wording of your text.
Describe any special instructions in detail.
We will make every effort to accommodate you. Where there is a chance of mis-interpretation of instructions passed to us outside those that are standard website questions, the decision of our Graphic Art Department will be final.
Order changes and/or cancellations of pieces not completed are subject to a minimum of 25% of the personalizing cost for prep and handling if we are contacted after 3 hours from order confirmation. Please check your work and order carefully before submitting.
All orders assigned a shipping tracking # are considered completed. Once completed, personalized items may not be changed or cancelled without exception ("completed" means order shipped same day of cancellation request).
Errors in personalization will be cheerfully replaced with the same or similar piece(s) upon proof of error or authorized return.
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We always work to exceed your expectations on custom work. Yet time pressures certainly can necessitate extra attention to your order. Customers often ask if there is anything they can do expedite their orders.
On any metal, wood, or leather piece, we are able to provide a guaranteed "rush" expedited service that will decrease the delivery time by at least 40%. (example: 8 days normal time will become 4 days). The surcharge for this service is an additional $10. per item. This surcharge goes directly to our engravers who will stay after hours in order to get your job done in 1/2 the time.
Please plan your needs, especially at holiday time, as this extra cost doesn't make us happy to charge. We want you to always think of us as your lowest cost provider of beautiful gifts.
Still, contact us with your requests. We may not be especially busy and would love to shower you with special attention at a reduced or special rate.
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