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SendAFrame Help & FAQs

100% Guarantee

If for any reason you are not completely satisfied with your purchase, within 30 days of delivery we'll exchange it, value in full, or refund the purchase price, less any outbound incentives issued (if applicable), upon its return. Personalized or special order pieces will be replaced with similar pieces at no charge when we have made an error in your order.

If within 7 days of purchase you find any in-stock item offered by an authorized retailer of that brand at a lower price, we will gladly issue a store credit for the difference.

While we make every possible effort to photograph and describe our pieces accurately, some variations are beyond our control for which we can not be responsible. Examples of such variances include, but are not limited to: colors that may differ from descriptions and monitor-to-monitor; border edges that extend over prints where the glass is accommodating the size indicated; material structure that may slightly differ due to hand manufacturing.

If your project has critical tolerances and/or quantities over 12 pieces for a specific need, please communicate your exact requirements. Either put this into the "special instructions" of the web-placed order or email service@sendaframe.com with a description of your need, deadline, and/or problem to be solved. We will immediately review your needs and quickly respond to meet your deadline.  This is especially important where frames, made of natural elements, will be hung or displayed together!

In order to keep our prices low and our costs down, special order items, discontinued items, or items returned without their original packing materials will be subject to a minimum 40% restocking fee. Items returned in less than original condition are subject to additional charges levied at the discretion of the Returns Supervisor. Photographs, personalized items, and custom-made and specially ordered pieces may not be returned for refund nor credit of any kind. Orders placed beyond 24 hours that are being serviced "on-time" but subsequently cancelled through no fault of SendAFrame are subject to a 20% handling and service charge.
 


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Submitting orders

We know that you are anxious for your special frames, albums and home decor gifts to arrive.

Your purchases can arrive next day if needed.

All orders confirmed by our cart checkout as "can ship today" - WILL ship today.

We take deadlines very seriously - and we don't leave until all orders for that day are processed if at all possible.

6 Important Notes:

  1. Be certain to choose the shipping method you need for delivery by date needed.
     
  2. Include any special handling information in the NOTE box along with your order.
     
  3. Submitted orders will be processed swiftly to meet the pressing schedules of fulfillment. If you need to cancel an order after placing, we will try to stop its flow. However, in most cases, in-stock orders shipping within 24 hours of placement will be unstoppable in the order flow process. Once you receive a tracking #, it is definitely on its way. Thank you for your understanding.
     
  4. Your addresses must be entered so that Federal Express is able to locate your delivery point.  Unfortunately FedEx charges us a $15.00 fee + additional shipping charges for packages needing re-direction (or return to us) due to incorrect addressing and we are forced to pass this onto you  We are NOT happy about doing this and the charge barely covers the actual expense of handling. Therefore, please enter your information carefully.
     
  5. Orders for future ship dates that are subsequently cancelled by you, especially special order items, are subject to a minimum cancellation charge of 20%.  Of course anything beyond your control will be an exception that we will evaluate separately..
     
  6. Please order carefully! Order changes and/or cancellations of any personalized or CustomCut orders "in progress", though not completed, are subject to a minimum of 50% of the personalizing cost for prep and handling. 24 hours after submission of order, the order will be deemed to be authorized by you to proceed.. Completed pieces (shipping day of your request) may not be cancelled under any circumstances. Please check your work and review carefully before submitting.

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QuickShip Items

SendAFrame.com offers thousands of frames and albums, usually never more than 5 days away from shipping.

But what if you need delivery "yesterday" (think events).

If you would like to view only items that are available for immediate shipping,  keep the QuickShip box checked while shopping.

There are many styles on SendAFrame.com that we don't make ourselves. If the QuickShip box is left unchecked, you are viewing all items that are no more than six (6) business days from shipping. Usually this is because the item(s) are in-transit to our warehouses.

QuickShip items are designated by the phrase "Can Ship Today" at the top of its description page.


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Price Matching (and Beating!)

Our Pledge: If you find any item in available quantity at a lower shipped price from any authorized on-line retailer of that product, we will absolutely beat that price by at least 5%. Not just match ... BEAT !

Every SendAFrame item page has a link that looks like this:

 

 

 

  • Click the Request Quote Price Box you see on the item
  • Tell us the # of pieces you might like, deadline, and the price you would pay
  • Not seeing enough pieces available?  We'll also check our deliveries so we can meet your deadline 
  • We'll be back to you quickly during all business hours
  • Please check that the price match is available at that store, and includes any shipping charge

SendAFrame works hard to have the lowest prices in America.  We monitor our competition 24/7 to keep our prices at or lower than all authorized retailers.  We will gladly beat:

Target - Walmart - Bed, Bath & Beyond - Amazon - Saks Fifth Avenue - Saks-Off-Fifth - Marshalls
Neiman Marcus - Bloomingdales - B&H - JCPenney - Macy's - Wayfair  - and all major specialty chains


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Confirmations & Tracking

After ordering, you will receive two email confirmations from SendAFrame.

First, we will confirm receipt of your order within a few minutes of ordering.

Then, you will be notified when your order ships.

You can always track your order in the YOUR ACCOUNT section of SendAFrame:

   goto www.sendaframe.com
   Login (if necessary)
   click YOUR ACCOUNT
   click ORDER STATUS and HISTORY


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Multiple ship-to addresses

You can easily send gifts to different addresses, whether you're sending the same gift to everybody or different gift selections to each address. Because prepping your photographs and selecting gorgeous frames may take some time, we wanted you to be able to easily share your personal creation and move on.

SendAFrame's unique shopping cart service let's you fill your cart as you shop and decide, upon checkout, who gets what, how many, or even eliminating items no longer wanted.

You can take care of all your gift giving in a single checkout - hassle free. Look for it on the Checkout page.
 


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Print pricing

Print Pricing Schedule

3½" x 5" .... $2.95 ea (min 2)
4" x 5" ....... $2.95 ea (min 2)
4" x 6" ....... $2.95 ea (min 2)
5" x 7" ....... $5.95 ea
8" x 10" ..... $9.95 ea
8" x 12" ..... $9.95 ea

 

Note: Prints are always 40% off (or less) with frame purchases on a 1-for-1 (1 print/1 frame) basis.

Other sizes (between ¼"x¼" and 8"x12") happily produced upon request. Prices will be within these ranges - never a handling or surcharge! Please inquire via email to service@sendaframe.com  (if not clickable, please copy/paste into your email program)

All prints include professional touch-up and modification (if desired). These are not "quick" photos - they are all individually processed by our certified graphic art team to insure the highest level of color correctness and crispness possible from your digital images.


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About descriptions

We try our absolute best to describe each SendAFrame piece in the most complete and accurate way possible. Photographs are provided of additional views of a piece in order to clarify the item detail.

In some cases, we add descriptive text to the detail page because either the photographs or the categories available to us do not properly describe the piece. In all cases, the descriptive text of the piece will prevail. This is particularly important in "overall sizes" of items.

If your print has critical display measurements, such as "can not be dropped" or "thick material", please inquire about the display dimensions before purchasing.  Occasionally, frame designs will not show an entire photo with borders (often called the "viewable area"). Also, albums are quoted by the manufacturer's size of the album and do not include the spine hinging which might not allow the entire margins of prints to be mounted.

SendAFrame will not be liable for any costs that are incurred by the purchase of pieces that have seemingly conflicting images or category information versus the description. This includes, though not limited to, measurements from suppliers that are not exact fitting measurements to standard photos.

Our staff gladly researches and answers your questions about items you are interested in prior to ordering.  Please do not hestitate to ask.


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Sales tax

Applicable sales tax may be added.  Your CART will be specific once you enter a zip code.

Non-profit? Enter your tax exemption code in special instructions box upon checkout. Our order Processing department will review, and send a new confirmation with tax removed once approved.


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Telephone orders

Feel free to call-in your order or request personal assistance. Our toll-free # is 1-866-736-3237 (866-SENDAFRAME).  If it is after hours, our customer service voice mail is completely secure, accessed only by company executives.  There you can leave us instructions to complete an order you may have begun.

Special orders (ie: engraving or printing)?  We will gladly submit for you and then request that you confirm via email. Please use our
LIVE HELP Chat directly on our webstore for assistance.


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Our Top FAQ

  1. How much is shipping?
  2. What is your Return Policy?
  3. Guest Accounts
  4. Problems logging-in to SendAFrame
  5. Passwords
  6. Trouble Seeing Shared Online Photo Albums
  7. Pop-up Windows on SAF
  8. Cookie Problems

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