SendAFrame Help & FAQs![]() Leather, cloth & paper hot stamp embossing
The link: Personalization Options on a piece detail page indicates that the piece is available for personalizing. Once placed in a shopping cart, you will see an orange button link to our embossing worksheet. There the options for personalizing will be shown in detail. Expect a few extra work days for embossed pieces to be shipped. Your shopping cart will indicate the actual timing at that time of year. However, depending upon how early in the day we receive the order, many are done and shipped same day. We emboss text and artwork in 18kt gold, sterling silver-leaf (our stock colors) and imprint only (also called blind embossing, this is often the process designers use for their tradenames and logos on leather pieces). Other colors may also be available - as indicated. Please indicate your preference and we will try to accommodate your request. Or our graphic artists will select appropriately for your piece. We do not provide proofs of the work prior to production. In either case, our art department maintains final say on all embossing performed and delivered as they know the textures of the materials and suitable colors for the piece appearance.The cost for heat embossing is $10.00 for the first
12 characters and 40¢ for each additional character. We offer a 30% discount after the first piece. There is a 25% surcharge for more than 1 line ordered. < < back Custom Art and Logo Work for leathers, cloth & paper We can do beautiful custom embossed work on our leather, cloth and paper frames and albums. There is a one-time charge of $69.95 to make the die from your art. The size limit to die size is approximately 3" in one direction and 1.25" in the other. So, for example, if you have a square logo to be produced, the largest size can be 1.25" x 1.25". To have us emboss your order with a custom art or logo:
< < back Silver & metallic hand engraving SendAFrame offers
hand engraving services on select fine silver, silver plate and
metallic pieces. Only pieces marked as engraveable can
be worked on. Simple lettering is done
machine-assisted while longer text and logo work is created
by hand. All engraving is done by artisans with a great deal
of experience in producing beautiful work. Please permit them to choose size and position of your engraving if they strongly feel it will be aesthetically better. We may attempt to contact you if we can not accommodate your requests. However, in all instances, our art department will have the final determination of font size, position and type of engraving at their discretion. Multiples of the same item: Each additional item of the same style and same lettering will receive a 30% savings. For multiples of the same piece, please allow an additional business day of order preparation for each 24 pieces ordered. Sorry, due to the nature of personalized items, engraved pieces are not returnable for refund. Damages will cheerfully be replaced with similar piece(s) upon return. Thousands of corporations and gift givers have enjoyed our custom engraving services. Our superior quality and cost-conscious department strives to exceed your expectations. Please permit us to quote on your project. Email us describing your project specifics. We can usually be back to you within 1 hour with further information. Please note that our work really is hand engraving. Tiny differences in engraved letter appearance and height/size may be apparent to the eye from piece to piece. It has been our policy for over 25 years to make our absolute best effort to have all pieces uniform and in proportion to the piece. However, we are careful to remind you that engraved pieces are not returnable for credit or exchange of any kind. Submission of your order with credit card data, in our secure cart, is your agreement of understanding of this firm policy. We urge you: Do Not checkout a cart unless you are comfortable with the requirements of your order. Thank you for your understanding. < < back Laser Engraving for woods, crystal, acrylics and paper mats For many of our glass, acrylic and wood items, SendAFrame offers a state-of-the-art photo etching and laser engraving facility. Here we can produce your text in a multitude of fonts and incorporate your artwork and logos onto pieces to make outstanding personal gifts and premium incentives and awards. The link: Personalization Options on a piece detail page indicates that the piece is available for personalizing. Once an item is placed in a shopping cart, an orange buttonto PERSONALIZE will be shown. Click this PERSONALIZE button to enter the order form where options for personalizing will be shown in detail. Expect a few extra work days for laser engraved pieces to be shipped. Your shopping cart will indicate the actual timing at that time of year. However, depending upon how early in the day we receive the order, many are done and shipped same day. Please indicate your preference for font style and locations and we will try to accommodate your request. We do not provide proofs of the work prior to production. In all cases, our art department maintains final say on all laser engraving work performed and delivered as they know the textures of the materials and suitable arrangements for the piece appearance. The cost for laser engraving is $12.00 for the zone area; $5.00 for each additional area (zone); $6.00 for added graphics or logos. We offer a 30% discount after the first piece. The process of laser and photo engraving is a permanent personalizing process. The piece will show the underlying color of the material, often not the same as the surface stain or treatment. The color appearance may differ from piece to piece, occasionally the same as the surface color depending upon the depth of engraving. All will be exactly the same font, size, and personalized message. All items offered for laser etching have been tested and we believe offer an outstanding look and personalized quality. Sorry, due to the nature of personalized items, laser engraved pieces are not returnable for refund, credit or exchange. Please check your order request carefully and describe any special instructions in detail. We will make every effort to accommodate you, but in no instance are we responsible for addressing the notes you provide exactly. Prior proofs are not available for this type of personalizing. Damaged, defective or spelling errors pieces that are our mistake will cheerfully be replaced with similar piece(s). < < back Glass & cut-crystal etching SendAFrame can etch on
most of our crystal and glass frames. Only pieces marked as
engraveable can be personalized. Simple lettering is
done machine-assisted while longer text and logo work is
created by hand. All engraving is done by artisans with
great experience and a history of beautiful work. Please
email our service
department for information more specific to your needs.
As this is handwork, anything is possible. Be sure to
include the item # of the piece you are interested in having
engraved, what you would like done (logo, initials, sayings,
etc.), and the quantity you desire. < < back Personalized Item Return Policy We're sorry but due to the nature of personalized items, pieces customized to order are not returnable for refund, credit or exchange. Please check your order carefully before submitting, especially the way you want the piece held and the wording of your text. Describe any special instructions in detail. We will make every effort to accommodate you. Where there is a chance of mis-interpretation of instructions passed to us outside those that are standard website questions, the decision of our Graphic Art Department will be final. Order changes and/or cancellations of pieces not completed are subject to a minimum of 25% of the personalizing cost for prep and handling. Please check your work and order carefully before submitting. Once completed, personalized items may not be changed or cancelled without exception ("completed" means order shipped same day of cancellation request). Errors in personalization will be cheerfully replaced with the same or similar piece(s) upon proof of error or authorized return. < < back Rush requests
We always work to
exceed your expectations on custom work. Yet time
pressures certainly can necessitate extra attention to your order. Customers often ask if there is anything they can do expedite their orders. Please plan your needs, especially at holiday time, as this extra cost doesn't make us happy to charge. We want you to always think of us as your lowest cost provider of beautiful gifts. Still, contact us with
your requests. We may not be especially busy and would
love to shower you with special attention at a reduced or
special rate. < < back ![]() Our Top FAQ
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