SendAFrame Help & FAQs
In order to use SendAFrame effectively, any pop-up window blocking software or options in your browser must be disabled while shopping on this site only. Without pop-up windows, many of the features will not work well and can lead to a confusing shopping experience.
Not to worry, we do not sell pop-up ad space to any third-parties. All pop-up windows on SendAFrame are strictly used for the purpose of adding features and ease to your experience.
Who this applies to
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You are probably reading this because you have had problems viewing pictures or logging into sendaframe.com. We believe this is because you do not have "Cookies Enabled" as a preference of your web browser.
Hotbar, Safari and Yahoo Companion (or YComp) are among the add-ons known to interfere with "cookies." Other programs that may cause problems include so-called security packages and settings that promise to eradicate from your computer all traces of every Web site you visit. We strongly recommend that you avoid all such software and settings. Not only do they interfere with legitimate "cookie" functions, such as those needed to visit this site. In some cases, particularly with such things as Hotbar, these add-ons can function as "spyware," silently gathering information about you and disseminating it to various marketing companies. If the problem persists uninstall any add-on software you may have installed.
Cookies are little pieces of computer code that we (and most internet sites!) transfer to your computer's hard drive through your Web browser. Cookies make it possible for us to recognize your browser when you re-visit. By doing this, we can personalize your return visits and save you time during checkout. In order to enjoy the benefits of being a registered user, your browser must be set to accept cookies. Usually this is your default setting, but not necessarily.
To see or change how cookies are handled on your browser, go into the settings usually titled "Preferences" and look for the "Cookies" settings. There you will need to "enable" cookies.
Many Sendaframe.com customers have told us that enabling cookies cleared-up lots of problems they have encountered while browsing the internet - but didn't know how to correct the problems!
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SendAFrame passwords must be at least 4 characters and at most 16 characters. It is recommended that you randomly insert a number to ensure that others cannot guess your password. Also, try to avoid common words or words associated to you like a repeat of your name or your birthday.
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In the past 2 years, we found it smarter to NOT print a catalog. It seems as if the internet was invented for an inventory of picture frames like ours. We inventory over 8.600 picture frame and photo album styles on our website. We strive to keep everything in-stock so we can ship same-day.
As you may have seen, we carry picture frames and photo albums in most popular material and style categories. Additionally, we specialize in stocking hard-to-find pieces.
Our old method of printing catalogs would never be able to keep up!
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The most common reason we find that users can't see friends' albums is that the friend never properly shared the album with them!
Owners of online albums must use the SHARE ALBUM tool to insert the email addresses of people they would like to have see their photos. An invitation is created and sent - giving them access.
The #2 reason is that the Owner entered an incorrectly spelled email address for their friend. Always check to see that email addresses are spelled correctly.
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You can also see albums that have been shared with you through your own account. Log-in to www.sendaframe.com (become a member if you aren't already - its free and no risk!) goto PHOTO STUDIO ALBUMS FRIENDS' ALBUMS
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Below are the most common reasons we have found that customers may have trouble logging in to our site:
- Your browser is not enabled to accept cookies. Please verify that Cookies are enabled and attempt to log in again.
- Your computer has a third-party addon program interfering with the transmission of cookies. Among the known add-ons are programs such as Hotbar and Yahoo Companion (or YComp). Please disable any addon programs and attempt to log in again.
- The cookie file on your computer which we require interaction with has become corrupt. To fix this please use your browser's preference area to find the cookie labelled as "www.sendaframe.com" and attempt to log in.
If you continue to have problems placing your order online, please visit our LIVE HELP center from any page on our webstore. Look for the BLUE BOX with the operator inside. Staffed by employee representatives, SendAFrame's customer service department is available for your questions during all business hours - and then some!
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Our Top FAQ
- Pop-up Windows on SAF
- Cookie Problems
- Passwords
- Catalog request
- Seeing shared albums #1
- Seeing shared albums #2
- Problems logging in to SendAFrame