When we went into business in 1981, we knew that we were only as good as the word-of-mouth reputation we created. We have always used the finest of materials, parts, and craftsmanship in everything we do.

We want you to have complete confidence in us and so we stand behind our service, our products and our customers. That is why we have a 110% satisfaction guarantee with every purchase.

If for any reason you are not completely satisfied with your purchase, within 14 days of delivery we'll exchange it, value in full, or refund the purchase price, less any outbound incentives issued (if applicable), upon its return. Personalized or special order pieces will be replaced with similar pieces at no charge when we have made an error in your order.

If within 30 days of purchase you find any item at a photography web-store offering a lower price than you paid SendAFrame.com*, we will refund the difference plus 10%. *Please include in your comparison all extras you receive at SendAFrame. These include free gift wrap to your recipient, free and insured shipping without any "handling" charges to you, Framers Dozen promotional pricing, in-stock/guaranteed delivery and Kodak print promotions. Sorry, comparisons with companies that are "Going out of business", "Limited Time sale", "Can't ship within 24 hours" or Shipping from 3rd party sales such as amazon.com and overstock.com are not eligible.

While we make every possible effort to photograph and describe our pieces accurately, some variations are beyond our control for which we can not be responsible. Examples of such variances include, but are not limited to: colors that may differ from descriptions and monitor-to-monitor; border edges that extend over prints where the glass is accommodating the size indicated; material structure that may slightly differ due to hand manufacturing.

If your project has critical tolerances and/or quantities over 12 pieces for a specific need, please communicate your exact requirements. Either put this into the "special instructions" of the web-placed order or email service@sendaframe.com with a description of your need, deadline, and/or problem to be solved. We will immediately review your needs and quickly respond to meet your deadline.

In order to keep our prices low and our costs down, special order items, discontinued items, or items returned without their original packing materials will be subject to a minimum 40% restocking fee. Items returned in less than original condition are subject to additional charges levied at the discretion of the Returns Supervisor. Photographs, personalized items, and custom-made and specially ordered pieces may not be returned for refund nor credit of any kind. Thank you for your understanding.

SendAFrame.com is pleased to offer free SuperSaver level shipping on orders over $50.00 to the continental 48 states.

SuperSaver shipping arrives in 3-6 business days (might be less if available to ship from the warehouse nearest you!), excluding holidays (often arrives in 4 or less). This is not a guaranteed delivery date option however. At the discretion of the carrier, delivery may extend up to 8 business days for rural areas. SendAFrame will make every effort to advise of upcoming conditions.

Shipping costs (per destination) and arrival times are:

SuperSaver: 3-5 business days (might be less if available to ship from the warehouse nearest you!), excluding holidays (often arrives in 4 or less). $5.95 1st item (discounted from $8.50-$12.25); $2.95 each additional item; $3.95 1st print; $0.25 for each additional print. Prints at this level are shipped via the USPS, priority mail. This level is free for all orders over $50 per delivery address. This is not a guaranteed delivery date option however. At the discretion of the carrier, delivery may extend up to 7 business days for rural areas or outside the US 48 States. SendAFrame will make every effort to advise of upcoming conditions.

3-day: Three business days (or less) by 16:30 (19:00 in some areas), guaranteed, usually by air, when ordered before 5pm EST, excluding holidays. $9.95 1st item (discounted from $10.75-$15.80); $3.95 each additional item; prints: $0.25 additional.

2-day: Two business days (or less) by 16:30 (19:00 in some areas), guaranteed, usually by air, when ordered before 5pm EST, excluding holidays. $14.95 1st item (discounted from $16.45-$23.75); $6.95 each additional item; prints: $0.25 additional.

Next Business Day: Next business day (but not Saturday) by 16:30 (19:00 in some areas), guaranteed, usually by air, when ordered before 5pm EST, excluding holidays. $19.95 1st item (discounted from $27.50-$42.50!!); $10.95 each additional item; prints: $0.25 additional.

Next Business Day AM Priority: Next business morning (but not Saturday), usually by 10:30, when ordered before 5pm EST, excluding holidays. (not available to all locations) $46.95 1st item (discounted from $54.00 - $78.00); $6.95 each additional item. This is a very expensive routing method. Although not more difficult to us, the cost is the FedEx charge to have a special courier make the run to your location. Please reserve this method for "need to have" situations only.

Saturday delivery: If you are ordering on a Friday and would like Saturday delivery, this is an available option to many US cities. It is pricey (think: "courier going to your house" !) - and we only pass along the surcharge to your order. Please choose Saturday delivery only if it is Friday and you are needing next day delivery. We will confirm shipping by 7pm on Friday via email.

Please note: SendAFrame never charges for handling. Super handling of your important purchase is why you continue to have confidence in us. We believe the freight charges are as close (or below) and fair to our cost as we can approximate in our automated shopping cart. If you believe otherwise, please note this in the SPECIAL INSTRUCTIONS upon checkout and we will re-examine your charge against the actual expense.

It is impossible for us to exactly quote the actual shipping costs, but we never want you to pay more than actual cost. We do not make any money on shipping charges. If you have your own FedEx account #, we will be pleased to use it for your shipment and have FedEX direct-bill you. Indicate this when you choose a shipping choice. You then won't have any shipping charge from SendAFrame - your charge will be billed by FedEx directly.

To our friends in Alaska and Hawaii: An additional shipping charge of $20.00 per $100 will be added to your order to help defray the actual freight expenses to you which are significantly higher. Again, if you have a FedEx account #, we will be most pleased to have FedEx bill you directly for the actual charges. In all cases, actual delivery time may differ from those suggested by our drop-down choices. [Expect AIR options of 1, 2 or 3 days "guaranteed" to actually have added as much 2 additional days for actual delivery; 3-5 day delivery (ground) may actually be an additional 5 business days]. If timing is critical, please contact us directly via email or LIVE HELP so that we can get firm delivery times for you from FedEx. Your understanding is appreciated.

We know that you are anxious for your special items to arrive. Your purchases can be delivered as soon as next day !

We guarantee that all in-stock orders for 1-12 pieces, indicated when you place your piece(s) in an online shopping cart by 16:00 EST on regular business days, will ship the same day. Any holiday variations for specific items will be noted IN RED in your shopping cart as well as in your emailed confirmation. In-stock orders of more than 12 pieces may be delayed 1 business day as we may need the extra time to check the pieces before packing and shipping.

In many cases, we can ship your order if received by 7:00pm EST. Place your order and give us a try. If don't receive a confirmation within 10 minutes that your order is processing, then shipping will not be done that day. (We don't leave until all orders for that day are processed). Indicate a DELIVERY NEED DATE where prompted upon checkout and we will alert you and/or void the order entirely when reviewed if we can not fulfill your need.

Please be certain to choose the shipping method your package needs and include any special handling information in the SPECIAL INSTRUCTIONS box along with your order.

Orders will be shipped based upon availability from 1 of our 7 warehouses located in Northern NJ, Eastern MA, Central OH, Chicago IL, Memphis TN, Austin TX, or Northern CA.

Holiday delivery pressures (15 business days prior to 12/24 and 5 business days prior to Mother's Day or Father's Day) or personalization requests may necessitate delayed shipping. You are notified of this at time of order with our RED ALERT cart window messages. We thank you in advance for your understanding and ask that you please order early, adding a minimum of 3 business days to your transit needs and select the necessary delivery option that will guarantee on-time arrival as prescribed by our carrier.

All items not going to the purchaser will be packed as gifts with gift card at no additional charge. A special "no prices" gift receipt will accompany these orders.

We greatly value your repeat patronage and we will do whatever is necessary, including continuing to track your package through its travels, in order for your SendAFrame purchase to be a delight.

SendAFrame offers four shipping options for delivery within the 50 United States. Canada, Puerto Rico and other international addresses are shipped with your own Federal Express account # to direct bill the freight and duties charges. We do not charge any shipping or handling fees. see HELP / INTERNATIONAL ORDERS for more information.

Business days are Monday through Friday, excluding National holidays, as determined by freight carriers.

Please note that the term "shipping" is defined as our transfer to our selected common carrier with the information that you provide us. Although we will make our best effort to monitor and notify you of any delays or problems affecting the delivery of your order, we are not responsible for issues beyond our control:

SendAFrame uses FedEx and UPS for shipping. FedEx is our preferred carrier and will be used for all situations as our default.

In all order cases, by authorizing an order with SendAFrame you expressly understand and agree that these premium carriers will be viewed as making their best effort for on-time delivery and their rules and policies will be passed on to you as prescribed by them.

We take the packing of your gifts going to your recipients very seriously. It is evident that many of our customers purchase from SendAFrame because we don't charge for any of the work in preparing gifts. Always with the same care as if you had done it at home - or nicer!

As we often tell customers: "We don't charge for handling... ...and certainly wouldn't charge for a little paper, ribbon tape and time!"

Unless noted, all items shipping to different addresses than your own are gift packed. There is no charge for this service.

In order to continue offering the lowest prices, please only request gift packing for that actual purpose.

Based upon the overall appearance of the piece(s), we will prepare the gift with:

Paper & Box
We use our glossy white, heavy stock wrap paper that tastefully fits most occasions. Often the box is the manufacturer's gift box, intended for security and brand recognition. The presentation is finished with color-coordinated ribbons and/or bow.

Gift pouch and paper
Your gift will be artfully wrapped in our signature protective tissue. It is then layered into our mesh prestige pouch and secured with our trademark silken lavender draw-string cord.

Gift Card
We will include your personalized Gift Card with any of the gifts ordered. All cards are attractively handwritten by our "best handwriting associate of the day."

The Gift Card is securely inserted into the gift thereby preventing it from being lost in the packaging.

Not everything can be wrapped
There are a few exceptions to our gift wrapping policy. In order to ensure safe delivery, we are often unable to wrap large items. These few items are designated as such in the item detail. However, we will gladly "gift it up" with ribbon, etc. and enclose your gift card sentiments.

In order to expedite some shipments and insure safety of the pieces (ie: "Glass" frames!), we may elect to have your order shipped directly to you from the manufacturers' warehouse. In that case, the order can not be gift wrapped. In those cases the Gift Card will be sent separately to the recipient.

For over 25 years, our "advertising plan" has been our customer's complete satisfaction. Its the only way we know to get you to recommend us to others.

If you desire to return your item purchase, you may do so within 14 days of delivery for a full and cheerful merchandise refund to your original method of payment.

Please inspect your order's contents promptly upon delivery. If contents have arrived damaged, contact us immediately as described below so that we can process an insurance claim and start the process of free replacement quickly. It is important that we be notified within 14 days of receipt as insurance does not cover any period longer than this. Thank you for your understanding.

Important: printed photos, personalized items and special ordered products (including but not limited to: CustomCut frames, items not originally available at time of order that were special ordered for your order in excess of $250 value, engraved items), may not be returned for refund nor credit for any reason. If an error has been made in fulfillment of your order, we will replace with a fully corrected order and pay for return of the incorrect shipment.

3 EASY STEPS TO MAKE A RETURN or REPORT DAMAGES

1. Contact our customer service department. If you are reporting damage(s), we will make free replacement, often without the need to return. Damaged pieces that you want bank card credit only for do need to be physically returned.

Email: service@sendaframe.com with the information below:

• Your name
• Order ID# (should be on all correspondence)
• Description of merchandise, problem, etc.
• Would you like credit or replacement?
  
  Your packing slip will provide most of the information below - or refer to the YOUR ACCOUNT / ORDER HISTORY section of www.sendaframe.com (login may be necessary) for reference.

2. You will receive a Return Authorization code (RA #) email from a customer service representative. This code must appear next to our address on your package label.

3. An authorization code is required for all returns and must appear on the outside of the package. Send your package to:

Send A Frame, Inc.
Att: Returns (+ your RA RETURN CODE)
800 Central Blvd - Building B
Carlstadt, NJ 07072 USA

The authorization number must appear next to our address on your package label.

For your security, please make your return with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) that issues a tracking type receipt - and retain your receipt. This will protect you in case the package is damaged or lost in transit.

Your refund will be made within 10 business days of merchandise receipt in the same form of payment that the sale was made eg: on to your original bank credit card or via mailed check

If you are returning a piece because it is damaged, defective or not the correct product ordered and we are unable to ship you a replacement, SendAFrame will also reimburse the the same shipping cost as was selected and you paid for your outbound shipment in your credit.

Return credit is made for merchandise only; shipping charges are not credited. If outbound shipping (to you) was provided at no charge, our normal shipping charges will be deducted from your merchandise refund.

Important (especially first time customers): In addition to the shipping charges, in order to keep our prices low and our costs down, approved returns of discontinued items, returns past the 14 day allowance, 50% or more of an order's total value in excess of $250, or items returned without their original packing seal will be subject to a minimum 20% restocking fee. Items returned in less than original condition are subject to additional charges levied at the discretion of the Returns Supervisor. Consideration and waivers are ALWAYS made for customers with an order history with us - please don't be afraid as a previous customer to ask about ordering pieces on approval so that you can view them in your home and see if they work for you. However, please order carefully and ask questions prior to placing an order if you are unsure about the item(s) you are considering.

Items returned with damaged original packing will be subject to a minimum 50% restocking fee. Items received in damaged condition without prior communication will be documented for your claim to your insurance carrier.

While we make every possible effort to photograph and describe our pieces accurately, some variations are beyond our control for which we can not be responsible. Examples of such variances include, but are not limited to: colors that may differ from descriptions and monitor-to-monitor; border edges that extend over prints where the glass is accommodating the size indicated; material structure that may slightly differ due to hand manufacturing; insert types for books that are factory wrapped by the manufacturer; engraving styles that differ slightly from the online reference samples.

Shipments returned by FedEx due to refusal or address errors are subject to the FedEx standard $15.00 fee plus any shipping charges incurred by the order. Incorrect phone #'s, where FedEX can not reach you, also carry a non-refundable fee of $7.50. PLEASE be careful typing information and thank you for your understanding.

In the case of defective or damaged merchandise, it is expressly agreed that the full extent of SendAFrame's obligation to the customer is the cost of replacement of same or similar items. SendAFrame will not, under any circumstances, be responsible for any direct or indirect costs associated with merchandise delivered in less than satisfactory condition beyond this cost of replacement.

To our friends in Canada, Puerto Rico, The Virgin Islands, and Major Cities Around the World: We gladly make shipments to you for orders over US$100, but we can not be responsible for the duties and tariffs imposed by your local agencies. In an effort to make your cost as low as possible, we ship all orders using your own UPS or Federal Express account #. Orders over US$1000 will receive a 5% discount when we process your order to offset the charges you will pay. We do not charge anything for the excessive paperwork, special packing, and handling of international shipments.

Using your own UPS or Federal Express account # for direct billing of shipping and duty charges insures you will receive the lowest price for shipping costs.

If you do not have a Federal Express account #, you can open an account online at Federal Express (Select your location and then choose MANAGE MY ACCOUNT / OPEN AN ACCOUNT).

When completing your order in our shopping cart, you will see the prompt to enter your Federal Express or UPS Account # at the "checkout" page where delivery service type is requested.

Once your order is placed, please send a digital image of your credit card, front only, to service@sendaframe.com (as an attachment to your order confirmation). Or you can fax it to +1-201-355-1501. Please make certain to include your order # on the fax or e-message subject line.

All actual duties and tariffs imposed by your local jurisdiction subsequently billed to SendAFrame due to non-payment by customer will be re-billed to the customer's bank card account plus the FedEx fees for non-payment. SendAFrame reserves the right to hold additional funds, usually 20% of an order value, until we receive acknowledgement that the fees and duties have been paid by you.

Freight and duties will be billed directly by UPS or Federal Express to you account.

It is not unusual for the US bank card clearing center to not provide a match of name and address submitted. In order to maintain our high security, we ask that you tele-fax or email an image of both your bank card (front) and an additional piece of identification that contains the address we are shipping to (ex: drivers license, company official purchase order, etc).

Our international desk telefax # is US +201-355-1501. Please print your email address on the tele-fax for reference.

Or, REPLY to this message - to service@SendAFrame.com - with an image attachment.

We will continue to process your order and upon receipt andn verification of this information, we will complete your order for shipping.

We will pack all items for export and prepare all necessary and required documents for your freight carrier. Once our shipping department has a carton and weight count for your shipment, we will email this information to you with the exact address of point of origin. Please then contact your freight carrier to schedule a CALL TAG for pick-up of the shipment.

We do not charge for document processing, packing, handling fees, etc. in the preparation of your international package. We will make every best effort to ship your order on time, in a quality manner. However, as international shipments incur non-refundable shipping charges and fees, you specifically agree to be completely responsible for all such charges in every and all situations that may arise as a result of your shipment. This specifically includes, but is not limited to, the payment of duties, customs charges, brokerage charges, and any fees for return or forwarding that the carrier applies to the shipment. Unpaid freight invoices that are passed to us will be charged to you with an additional minimum 25% administration surcharge plus any FedEX processing penalties.

Please review the estimated charges at www.fedex.com for your order "item type" and country you are shipping to. Assume 1.0 lb for each item and shipping from US postal code "07072".

It is specifically understood and agreed that SendAFrame's liability will at no time be above the actual price paid for the items, and in this case, due to our error only. It is further agreed that any charges not paid to the freight carrier will be applied to your original method of payment as a delayed payment for services rendered on your behalf. Submission of your order will serve as your acknowledgement and agreement of these terms in full.