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Customer Service / Traffic Manager


posted 1/22/2014
SendAFrame, America’s largest picture frame and photo album e-retailer, is seeking a Traffic / Customer Service Manager.

Position may be either based in our Carlstadt NJ offices (12 min bus from NY Port Authority and easy access from all major NJ main roads) OR home based depending upon on the candidate's situation and preference.

This person must be a quick thinker, extremely accurate and detail minded; able to multi-task in a fast-paced environment. We are looking for someone with a lot of energy who can roll up her or his sleeves and dig in.

SendAFrame is a growing creative company so there will be more than enough to do and lots of opportunity to grow into increasingly interesting and challenging opportunities.

Job Description/Responsibilities:

  • Responds to service requests, inquiries and complaints on-line - and phone as backup
  • Adjusts complaints and ensures maximum good will from transactions
  • Responsible for processing orders, corresponding with customers, and ensuring fulfillment.
  • Communicate recurring issues to tech support and/or web design with suggestions for improvement

Job Specifics:

  • Communicates with suppliers for accelerated updates order progress
  • Maintains customer order shipping records
  • Handles carrier problems and adjustments - both inbound and outbound
  • Works with accounting department to insure credits are properly posted and accounted for

Requirements and Qualifications:

  • 2 years of experience at an online retailer or similar enterprise
  • 2 year college degree or equivalent
  • Proficient in the use of Internet browsers, MS Windows, MS Office type programs
  • Ability to communicate from home via the web on a high speed line
  • Strong verbal and written communication skills
  • Commitment to customer service and team-oriented management
  • Excellent organizational skills
  • Excellent inter-personal skills
  • Proven ability to work collaboratively within an a business community
  • Must be enterprising, diplomatic, and proactive at solving problems
  • Must be able to multitask and occasionally perform additional job functions
  • Must be extremely detail oriented with strong work ethic
  • Must have the ability to work and think independently when necessary

Please send your resume to jobs@SendAFrame.com (if not clickable, please copy/paste into your email program)


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Marketing Manager


posted 6/22/2012

SendAFrame, America’s largest picture frame and photo album e-retailer, is seeking a Marketing Manager in our Carlstadt NJ offices (12 min bus from Port Authority and easy access from all major NJ main roads).

This person must be a creative thinker and able to multi-task in a fast-paced environment. We're looking for someone with a lot of energy who can roll up her or his sleeves and dig in.

We're a growing creative company so there will be more than enough to do and lots of opportunity to grow into increasingly interesting and challenging opportunities.



Job Description/Responsibilities:

  • Viral Marketing - develop new initiatives and managing existing programs to generate sales
  • Analyze success of new customer acquisition efforts
  • Optimize our pay-per-click online efforts
  • Implement and manage social media campaigns
  • Create press and PR tools and reports
  • Provide support to business development efforts built around user acquisition initiatives.
  • Report and analyze e-mail and web usage making recommendations on how to improve product offerings and web site
  • Help develop new product and promotional ideas that generate new customers and stimulate sales in existing ones 


Requirements and Qualifications:

  • At least 3 years of experience in the internet marketing at a consumer product, start-up or retail operation
  • Experience with online search marketing optimization
  • Experience in user research or user survey creation
  • A strong understanding of, and experience with, the consumer retailing experience
  • Excellent writing and communication skills
  • A creative mind
  • Strong work ethic and ability to take control of projects
  • Must be extremely detail oriented
  • Ability to work and think independently when necessary
  • Strong time management and interpersonal skills
  • Proficient in MS Windows, MS Office, Outlook, and PowerPoint - or equivalents
  • Some product management and business development experience a "plus"
  • Spanish language skills helpful, but not necessary
  • BA/BS degree or equivalent

Please send your resume to jobs@SendAFrame.com (if not clickable, please copy/paste into your email program) with a cover letter including your salary requirements and any links to work and/or achievements you are proud of


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Graphic Artist/Technician


posted 1/15/2014

SendAFrame.com, one of America's largest picture frame and photo album e-retailers, is seeking a Graphic "Technician" / Web-Marketing savvy individual.

Our HQ is in Carlstadt NJ office (12 min bus from NY Port Authority and easy access from all major NJ main roads), with an office in Scarsdale, NY. Tele-commuting possibilities for some functions do exist.

This person must be a creative thinker and able to multi-task in a fast-paced environment. We are looking for someone with a lot of energy who can roll up her or his sleeves and dig in.

We're a small and expanding hard-working group so there will be more than enough to do and lots of opportunity to grow into increasingly interesting and challenging opportunities. Flexible hours are possible for the right candidate in order to accommodate the right person. Part-time might be ok.

Job Description / Responsibilities:

** Keep our online store product catalog current with vendor offerings
* Through collaboration with other team members, help design clean, appealing and useful graphics
* Responsible for improving the visual design of our webstore, marketing materials, and art for communications
* Use HTML, PhotoShop or other authoring, programming, and scripting tools to develop materials
* Provide graphic design services and expertise, includes Web as well as print media
* Develop visuals to support new products, designer groups, categories and timely holiday specific ads
* Research and determine the best hardware / software to complete a task
* Be constantly evaluating our current look and feel - make recommendations for improvement
* This is not a 9-5 job. Please don't apply if you are a 9-5 person

Requirements and Qualifications:

** Experience in design/composing/marketing work at a consumer product retail operation
* Excellent writing and communication composing skills
* Ability to self-set, communicate, manage, and meet deadlines
* Commitment to customer service and team-oriented management
* Must be enterprising, diplomatic, and proactive at solving problems
* Must be able to multi-task and occasionally perform additional office functions
* Strong work ethic and ability to take control of projects with a creative attitude
* Must be extremely organized and detail oriented
* Must have the ability to work and think independently when necessary
* Experience in working collaboratively within a business community
* Strong experience in use of Adobe PhotoShop or equivalent, Illustrator, MS Windows, MS Office
* Knowledge of SEO techniques a big plus
* Basic knowledge of print production helpful
* Proven ability to continually adapt and learn new procedures

Please send your resume to jobs@SendAFrame.com (if not clickable, please copy/paste into your email program) with a cover letter, including your requirements, and any links to work and/or achievements you are proud of (acrobat format) 


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